Return & Refund

Products purchased online or in person, Purchasers must inform
Millenniumchristmas.com in writing within 72 hours of receipt of the product if the product is faulty or substandard. Purchasers must return the product in good condition in its original box within next 3 working days.

It’s important that any unwanted item, unless faulty, is returned in its original condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused.

We’ll refund the standard delivery charge, provided you return the full order. If you’re only returning some of the items on your order, then we will only refund the cost of those items.

Our delivery services are not guaranteed, however refunds can be claimed for delivery surcharges in the event that a timed delivery (e.g. pre-noon) is missed. See terms & conditions for full details.  If an order is refused by the recipient upon delivery, a refund will be given minus the outward delivery charge and the cost of having the order returned to us.